Chatwoot
Omnichannel customer support and live chat across every channel.
Overview
Chatwoot is an open-source customer engagement suite and a self-hostable alternative to Intercom. It unifies conversations from website live chat, email, WhatsApp, Facebook, Instagram, Telegram, SMS, and APIs into one shared inbox, so support and sales teams answer customers from a single place. It adds canned responses, automation rules, a help center and knowledge base, contact management with custom attributes, team assignment, private notes, and reporting on response and resolution times. Agent bots and CSAT surveys round out the workflow.
StoresWiki LLC delivers Chatwoot as a managed, hosted service on a dedicated private instance. We handle deployment, version upgrades, security patches, backups, and monitoring, and we configure email and channel integrations so messages flow reliably. Your customer conversations and contact data stay on infrastructure you control, with full ownership and no per-seat SaaS fees.
Teams get a complete support desk without operating the servers behind it. We keep the platform patched, backed up, and available while your agents focus on customers.
What it does
Why businesses choose it
Answer every channel from one shared inbox
Keep customer conversation data fully under your control
No per-agent SaaS fees as the team scales
Upgrades, backups, and security handled for you
Faster response times with automation and canned replies
Perfect for
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